Legal data

In accordance with Art. 10 of the Law on Consumer Protection (Narodne novine no. 19/22) we inform the consumer that complaints about the quality of our services can be submitted in writing in the business premises of GOLDEN BAY TRAVEL d.o.o. The receipt of the complaint will be confirmed without delay, in writing.

A complaint can also be submitted by mail to the following address:

GOLDEN BAY TRAVEL d.o.o.
Trumbićeva obala 13
Croatia

or by e-mail to: info@golden-bay.hr

The response to the written complaint of the consumer will be given in writing no later than 15 days from the day the complaint was received. Please, in the complaint specify your name and address for delivery of our response.